Terms And Conditions
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General Terms
These Terms and Conditions govern the use of ZestyBet Casino services. By registering an account, players agree to abide by all rules, policies, and guidelines set forth. The casino reserves the right to modify these terms at any time, with changes taking effect immediately upon posting. Players bear responsibility for reviewing terms regularly to stay informed of updates.
ZestyBet operates under the jurisdiction of Curacao and complies with international online gambling regulations. Services remain available to residents of countries where online gambling is legal. Players must verify local laws before registering, as the casino does not accept liability for illegal access from restricted territories.
Account Registration and Eligibility
Players must be at least 18 years old to register. The casino requires accurate personal information—name, date of birth, address, and contact details—during sign-up. Providing false information results in account suspension and forfeiture of funds. Each player may hold only one account; creating multiple accounts leads to immediate closure of all associated accounts and confiscation of balances.
Account credentials remain confidential and non-transferable. Players must not share login details with third parties. Any activity occurring under an account gets attributed to the registered owner. The casino employs security measures to protect accounts but cannot guarantee absolute safety against unauthorized access resulting from user negligence.
Deposits and Payment Methods
ZestyBet accepts multiple payment methods, including credit cards, e-wallets, bank transfers, and cryptocurrency. Minimum deposit amounts vary by method, typically starting at €20. Deposits post instantly for most methods, though bank transfers may take 1-3 business days. The casino does not charge deposit fees, but payment providers may apply their own charges.
Players must use payment methods registered in their own name. Third-party deposits are prohibited and result in funds being returned to the source. Anti-money laundering policies require the casino to verify payment methods before processing withdrawals. Players may need to submit identification documents and proof of address during verification.
Bonuses and Promotions
All bonuses come with specific terms, including wagering requirements, game contributions, maximum bet limits, and expiration periods. Players must read and accept bonus terms before claiming offers. Failure to comply with bonus conditions results in forfeiture of bonus funds and any winnings derived from them.
Standard wagering requirements range from 35x to 40x the bonus amount. Slots contribute 100% toward playthrough, while table games and live casino contribute 10%. Maximum bet limits during bonus play typically sit at €5 per spin or hand. Bonus funds cannot be withdrawn until wagering requirements are met. Deposited funds remain withdrawable at any time, though withdrawing before completing playthrough cancels active bonuses.
Withdrawals and Processing Times
Withdrawal requests undergo verification to prevent fraud and comply with regulatory obligations. First-time withdrawals require identity verification via government-issued ID, proof of address, and payment method confirmation. Subsequent withdrawals process faster once verification is complete.
Processing times vary by method. E-wallets typically clear within 24 hours, credit cards take 3-5 business days, and bank transfers require 5-7 business days. The casino reserves the right to delay withdrawals exceeding €5,000 pending additional security checks. Monthly withdrawal limits apply based on player status and VIP tier.
Responsible Gambling and Self-Exclusion
ZestyBet promotes responsible gambling and provides tools to help players maintain control. Deposit limits, session timers, wager caps, and self-exclusion options are available in account settings. Self-exclusion periods range from 24 hours to permanent closure, with no option to reactivate accounts during the exclusion period.
Players experiencing gambling-related issues can contact GamCare, Gamblers Anonymous, or email [email protected] for assistance. The casino also provides links to local helplines and support organizations. Minors are strictly prohibited from accessing the platform, and the casino employs age verification measures to enforce this policy.
Game Rules and Fairness
All games use certified random number generators or live equipment audited by independent testing agencies. The casino guarantees fair play and publishes return-to-player percentages for transparency. Malfunction voids all pays and plays—in the event of technical errors, the casino reserves the right to void affected bets and refund stakes.
Players must not use automated software, bots, or exploits to gain unfair advantages. Collusion, card counting, and other advantage-play tactics in live casino games are prohibited. Violations result in account closure and forfeiture of balances.
Dispute Resolution and Complaints
Players who encounter issues should first contact customer support via live chat or email. The support team investigates complaints and aims to resolve disputes within 48 hours. If a resolution cannot be reached, players may escalate complaints to the casino’s licensing authority or an independent dispute resolution service.
The casino maintains records of all transactions, bets, and gameplay for audit purposes. These records serve as the definitive source in resolving disputes. Players have 30 days from the date of a disputed transaction to file a complaint; claims submitted after this period may not be honored.
Termination and Account Closure
The casino reserves the right to suspend or terminate accounts at its discretion for violations of terms, fraudulent activity, or abuse of promotions. Players may voluntarily close accounts at any time by contacting support. Upon closure, any remaining balance gets refunded to the player’s registered payment method, minus applicable fees.
Inactive accounts—those with no login activity for 12 consecutive months—may incur maintenance fees deducted from the balance. Players receive email notifications before fees apply, with options to reactivate accounts or withdraw funds.